DiHotel — Trusted Hotel Management Software at 300+ Properties

December 25, 2024

After more than 15 years of development, DiHotel luxury hotel management software by DiHotel Solutions Corps has been trusted by 300+ properties in Vietnam and Japan. From boutique hotels with 20 rooms in Hoi An to 400-room resorts in Phu Quoc, DiHotel serves them all.

Numbers That Speak for Themselves

Success Story: Central Vietnam Coastal Resort Collection

(Case study compiled from multiple similar DiHotel clients)

A coastal resort group in Da Nang and Hoi An operates 3 properties with a total of 280 rooms. Before using DiHotel luxury hotel management software, they were running 3 different software systems at each property — making centralized management and consolidated reporting difficult.

Challenges:

• No comprehensive view of group-wide occupancy and revenue
• VIP guests not recognized when transferring between properties
• OTA inventory had to be manually updated across 3 systems → frequent overbooking
• Monthly financial consolidation took 3–4 days of manual work

Results after 6 months:

• Overbooking eliminated thanks to automatic inventory sync across every channel
• Monthly reporting no longer takes days of manual consolidation, with data centralized in real time
• Direct booking rate rose noticeably with the new booking engine, reducing dependence on OTAs
• RevPAR improved noticeably by applying dynamic pricing by season and by market demand

Success Story: Hanoi Boutique Hotel

A 70-room boutique hotel in Hanoi's Old Quarter, positioned as upscale with an average rate of $120/night. Results after 12 months with DiHotel Premium:

• Guest Satisfaction Score (TripAdvisor) improved noticeably thanks to more personalized service for each guest
• Repeat rate rose noticeably thanks to the loyalty and guest care program
• ADR improved as the front desk team upsold more effectively with guest data at hand
• Check-in time shortened significantly with ID card/passport scanning and automatic guest profile lookup

Why Do 300+ Properties Choose DiHotel?

1. Deep Understanding of the Vietnamese Market

DiHotel hotel management software is built by Vietnamese people, for Vietnamese hotels. The development team includes former General Managers, Revenue Managers, and software engineers with years of industry experience.

2. Dedicated Implementation Support

Unlike foreign software that just sends a PDF manual, DiHotel comes with a professional implementation team: on-site training, support during the first week of go-live, a dedicated account manager, and 24/7 post-launch support.

3. Competitive Pricing, Clear ROI

DiHotel luxury hotel management software is competitively priced — significantly lower than international solutions in the same segment — helping hotels optimize license costs while keeping every feature needed for high-end operations.